EazySupport.net is a very user friendly remote-support which enables you to support other users via the Internet, without the use of VPN or a special firewall setting.

EazySupport.net uses SSH2 protocol for communication between the supporter and the client. The client always has to accept to be "remote-supported", Which means that it will not be possible to gain control of a computer without acceptance from the client.

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An activation code is valid for 12 month from the firs time it is activated.

No. EazySupport.net uses a closed encrypted connection, in which there is no way for others to view ELLER gain access.

Eazysupport.net used SSH2 protocol for communication between the supporter and the client.The client always has to accept to be remote supported" which means that it is not possible to gain access to a computer without acceptance. Payment by credit card is done by using an encrypted connection and an approved bank. The payment is not withdrawn until the customer has approved the payment.

Eazysupport.net will try to re-establish contact if this is lost. EazySupport.net will if there is a server breakdown or a similar situation for more than 10 minutes which prevents the support sessions from being completed, automatically extend the service period with 24 hours.

Yes, EazySupport.net used the SSH2 protocol for communication between the supporter and the client and we are using a 128 bit encrypting (SSL) when transferring credit card information.

No, all the advanced and technical is "packed" down into the EazySupport.net product, so that in most cases any configuration should not be necessary at all.

EazySupport.net support supports all versions of Windows from Windows 98 up until now. Hardware requirements are a minimum of Pentium II with 64-Mb ram.

No, but if the persons requiring help try to start their file before the supporter has started his file, the clients program will try and connect 3 times to the supporter. After this the client will be told to try again or end the session.

Yes, this can easily be done. Insert this link.

<a href="http://www.eazysupport.net/eazyfile.aspx?clientcode=YOUR_CLIENT_CODE">SUPPORTER NAME<a>

on your website. Your client code is in the mail you received when registered and at first download of your support file. If you got access to your website via a CMS system you can most likely insert the link yourself or have your webmaster do it for you.

Yes, in most cases EazySupport.net does not require any firewall configuration. If you are not sure if EazySupport.net works through your firewall, you can always order a free demo and test it.It is free and there is no commitment.

Yes, EazySupport.net are capable of communicating through an ISA server.

Yes, you can support just as many clients as you want to. EazySupport.net supports multiple simultaneously support sessions. Each client types in their personal code and after this you can support the client.

EazySupport.net supports all window versions from windows 98 and forward.

All major credit cards (VISA, VISA ELECTRON, MasterCard, Maestro, JBC, and Dankort) are accepted.

Click the Ctrl-Alt-Delete button on the toolbar in the Helper window.

Restart of a computer during the support session in which the support session is automatically restarted is not possible. One of the future versions of EazySupport.net will contain this feature since this is already in BETA.

Yes, EazySupport.net contains file transferring between the supporter and the client.

The helper window is designed to automatically resize itself to match the resolution of the computer you are helping. If the window is too big, scroll bars will be used to navigate. To resize the window, simply change the resolution of the computer you're helping by right clicking their desktop, clicking properties, clicking the settings tab, and lowering the resolution slider.

Yes, EazySupport.net contains a chat function. Click on the icon Chat to start chat session.

For the current version of EazySupport.net, we recommend talking over the phone or chatting through the chat function in EazySupport.net.

EazySupport.net removes the desktop wallpaper of the client being helped only while the helper/supporter is connected. This dramatically speeds up the connection and improves performance. Once disconnected, your wallpaper will return.

The client sees these 3 screenshots:

No, EazySupport.net works without the use of a fixed IP address.

No, the client ALWAYS has to approve the supporter before the supporter can control over the client's computer. This is by far the safest for both parties.